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Does Amazon send text message?

Expert analysis on Amazon security alert text scams

Quick take on Amazon Texts scams

Fake Amazon security alerts claim suspicious account activity or unauthorized purchases to steal login credentials. Amazon rarely sends unsolicited texts about account issues. Scammers use urgency to trick users into clicking malicious links. Bottom line: Don't click links in unexpected Amazon texts—log into your account directly through the official website or app to verify any issues.

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Amazon Texts scam statistics: recent data trends

In July 2025, the FTC warned about fake Amazon "refund" texts, while overall 2024 fraud losses climbed to $12.5B. This data underscores that Amazon texts remain one of the most reported retail-impersonation plays. Amazon retail impersonation scams follow seasonal patterns, with retail brand spoofing typically peaking during the fourth quarter shopping season.

$12.5B

2024 fraud losses (FTC)

July 2025

FTC warning about fake Amazon refund texts

Q4 peaks

Retail brand spoofing increases during shopping season

GOLDEN RULE: Amazon rarely sends unsolicited security texts — always log into your account directly through the official website or app to verify any issues

Amazon Texts red flags to watch for

  • Fake security alerts.
    Texts claim suspicious account activity or unauthorized purchases
  • Phishing login links.
    Messages direct you to fake Amazon sites that steal credentials
  • Account suspension threats.
    Scammers claim your account will be closed without immediate action
  • Generic addresses.
    Real Amazon texts come from specific shortcodes, not random numbers
  • Urgent verification requests.
    Fake messages demand immediate login to "secure" your account

NEVER Respond If:

  • Any unexpected text claims Amazon account problems — verify directly through the official app
  • Someone asks you to click links to "confirm your identity"
  • The message threatens account closure without immediate action
  • You're asked to provide payment information through text links
  • The sender number doesn't match Amazon's official communication channels

Warning signs of Amazon Texts scams

  • Texts coinciding with no recent Amazon activity on your part
  • Demands for OTP codes or personal details to "resolve" issues
  • Follow-up calls claiming to be Amazon support (hang up and call official number)

How to protect yourself from Amazon Texts scams

  • Log into Amazon directly.
    Check your actual Amazon account through amazon.com, not through text links
  • Block and report suspicious Amazon texts.
    Use your phone's spam blocking features and report to 7726 (SPAM)
  • Enable two-factor authentication.
    Prevent unauthorized access attempts to your Amazon account
  • Never provide account info via text.
    Amazon doesn't request passwords or payment updates via text
  • Report fake texts to Amazon.
    Report through their customer service in addition to your carrier
  • Review order history regularly.
    Check your Amazon order history and payment methods to spot unauthorized activity
REMEMBER: Amazon sends account alerts through their app and email—suspicious activity texts are almost always scams.

Safety tips 101: Frequently asked questions

Yes—Amazon can send texts for things like security verification, but scammers also impersonate Amazon constantly, so you should verify inside your Amazon account/app, not via links.

Amazon flags texts from unknown numbers (or different country codes), unexpected "refund/recall" claims, and links to lookalike login pages. When in doubt, open the Amazon app > your account > messages/orders directly.

Amazon uses multiple sender routes depending on message type; one commonly cited shortcode for security texts is 25392, but scammers can still spoof lookalike numbers—so rely on in-app verification, not the sender alone.

Where to Report Amazon Texts Fraud

FTC

Visit reportfraud.ftc.gov to report the scam. Provide as many details as possible about the interaction.

Phone: 1-877-FTC-HELP

Report to FTC

Amazon Help

Report phishing attempts directly to Amazon through their official help center

Report to Amazon

Your Phone

Block the sender on your device. Forward the message to 7726 (SPAM) to help your carrier block similar messages.

Government Resources

Related News & Articles

Related Topics

smishing retail-imposter-scams phishing

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