Industry-leading protection.
Award-winning support.

In order for TransUnion to share sensitive information, like your credit report, with you, they have to confirm your identity. Your SSN is one of the criteria used to verify your identity.

We do not store your SSN in our databases. We pass it securely to TransUnion so they can confirm your SSN matches what they have on file. Once your SSN is passed on to TransUnion it no longer resides in our systems.

We implement reasonable and appropriate data security controls to protect your personal information and will only retain it for as long as necessary for the purposes set forth in our Privacy Policy. In addition:

We are SOC 2 and SOC 3 certified. We conduct annual SOC 2 Type II security audits which require us to prove compliance over a period of time, typically six months to one year. SOC 2, aka Service Organization Control Type II, is a cybersecurity compliance framework developed by the American Institute of Certified Public Accountants (AICPA). The primary purpose of SOC 2 is to ensure that third-party service providers store and process client data in a secure manner.

We are PCI DSS Compliant - we follow the Payment Card Industry Data Security Standard (PCI DSS), which is the leading industry data security standard to protect credit card information and transactions - and must certify our compliance each year.

We have completed an independent security audit by TransUnion.

We encrypt your personal information at rest and in transit.

We do not store your SSN in our systems. We pass it securely to TransUnion so they can confirm your SSN matches what they have on file. Once your SSN is passed on to TransUnion it no longer resides in our systems.

If you have specific questions about data security, please send us an email at [email protected]

If you're a victim of identity theft, call us right away at (877) 892-8249. We'll connect you with an identity theft specialist to assist.

If you're not sure, you can follow these two steps:

1. Check your credit report: Look for unfamiliar activity.

2. Check your bank accounts: Look for suspicious transactions.

If you find anything suspicious or are still unsure, give us a call. We're here to help.

The dark web is a part of the internet that can only be accessed using special software, such as The Onion Router (TOR). It is an anonymous network where users can communicate and access websites without fear of being tracked or identified. Many people use the dark web to buy and sell illegal goods, as well as engage in other criminal activities.

You do not need to worry about any additional premiums or deductibles. Your enrollment in the insurance product covers up to $4 million in identity theft insurance or up to $1 million if you are a resident of New York. If you reside outside of New York, our Elite product provides up to $50,000 in scam protection insurance and up to $50,000 in ransomware insurance. Exclusions and limitations may apply. You can find the full details of your insurance coverage in the insurance disclosure on the Protection page